Privacy Policy

Privacy Policy

Introduction

Welcome to https://car-finance-claims-scotland.dreamdwellings.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from our website visitors, users, and subscribers. By using our services, you consent to the terms outlined here, in compliance with various international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users across different touchpoints:

  • Using Our Applications and Services: As an authorized user, your participation involves interacting with our apps, logging in, and utilizing the features provided.
  • Visiting Our Websites: When you browse our websites, we collect data as described below.
  • Communications: We may reach out to you via email, phone, or SMS for various purposes, including newsletters, account updates, marketing, and customer support.

Personal Data Collection

We collect diverse types of personal information to enhance your experience and deliver tailored services:

  • Account Information: Details related to your user account, such as usernames, passwords (hashed and salted), and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and transaction history for processing payments.
  • Financial Information: Income details, bank account information, and financial records required for financial services and claims processing.
  • Purchase Information: Items bought, purchase dates, and quantities to improve our product offerings.
  • Mobile Device Identifiers: Unique device IDs, OS versions, and mobile network data for analytics and service optimization.
  • Location Data: GPS coordinates and location services data to provide location-based services (with your consent).
  • Feedback and Reviews: Comments, ratings, and suggestions you share with us to improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with our content or use social login options.
  • Product Information: Details about the products you view, search for, or purchase on our sites.

We obtain this data through direct user input, tracking technologies, and partnerships with third parties who provide us with aggregated or de-identified data.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and website navigation.
  • Preference Cookies: Tailored settings and preferences are stored to provide a personalized experience.
  • Analytics Cookies: Used by our analytics providers to collect information about your use of our services for improvement purposes.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for varying periods based on legal requirements and the purpose for collection:

  • Data related to account transactions and interactions is retained for as long as necessary to fulfill contractual obligations or comply with legal requirements.
  • Financial records and payment information may be stored for an extended period, even after the account is closed, due to tax and accounting obligations.
  • We delete or anonymize data when it is no longer required for its original purpose or when a user requests deletion (subject to applicable laws).

Security Measures

We prioritize the protection of your personal data through robust security practices:

  • Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage reputable partners for specific tasks, ensuring they adhere to strict privacy and security standards.
  • Access Controls: Our systems implement robust access controls to restrict unauthorized personnel from accessing personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments to inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Asking us to delete your data where there is no compelling reason for its retention.
  • Restriction: Limiting the use or processing of your data under certain circumstances.
  • Data Portability: Obtaining a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.

To exercise these rights or submit any complaints/appeals, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to periodically review this policy for the latest information.

Contact Information

For privacy-related inquiries, data requests, or complaints, please contact us:

  • Email: [email protected]
  • Address: Car Finance Claims Scotland, Privacy Team, [Street Address], [City, State, ZIP Code]